Vacancy Detail

Helpline Practice Manager

Keenan Recruitment has been retained by NSPCC to recruit for a Helpline Practice Manager in Belfast. 

Contract: 6 months with the possibility of extension.

Shift pattern: Covers the period 7:30am-10pm on weekdays and 8am-7pm on weekends. This also includes working weekends and bank holidays.

Closing date: 12 noon on 16 April 2025.

Salary: £41,503 per annum plus 3.5% Rota Allowance and £200 (Hybrid) Home Working Allowance.

What is the NSPCC vision?

At the NSPCC, their vision is to end cruelty to all children in the UK. Every childhood is worth fighting for. This is their belief. It drives them. And it's why their Services team never stop sharing their learning, information, advice and support with everyone who needs it.

It's a unique and ambitious mission - join them as a Helpline Practice Manager and create work that means the world.

What does the NSPCC Helpline do?

They are a fast-paced national Helpline which provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media.

Their priority is to empower the public to ensure children and young people are protected from harm. Showing, empathy, sensitivity, and common sense, their dedicated teams provide emotional support and practical guidance to anyone who thinks a child may be at risk – or to those children and young people themselves.

What skills are NSPCC looking for?

You will use your significant experience in social care and safeguarding to support the Helpline Service Heads in delivering innovative frontline child protection advice and support services to members of the public and other safeguarding professionals.  You will take a lead role in providing live support to staff from a variety of social care backgrounds.

To be successful in this role, you will need to have:

• Ability to assess information received, risk and take appropriate action to safeguard children's welfare.
• Knowledge of child development, families and parenting
• A strong understanding of current child legislation and practice guidance.
• Experience in the provision of advice, counselling and providing assistance via telephone and in writing
• Ability to build relationships with various internal departments as well as external authorities
• Ability to work effectively as a coach and manager
• Good IT skills

• As an organisation committed to Equality, Diversity and Inclusion, you will understand the importance of racial and cultural difference, of disability and other protected characteristics to allow you to respond to a diverse user group

Contact Aideen Duggan for a confidential chat T:02890021616 or socialwork@keenanrecruitment.co.uk 

Keenan Recruitment is an equal opportunity employer, acting as an Employment Business on behalf of our Clients for temporary work and an Employment Agency for providing permanent employment with our Clients.

Keenan Recruitment is proudly a Corporate Member of REC - 10638 (Recruitment and Employment Confederation) adhering to all current employment legislation.

Location: Belfast | Salary: 41503 per year | Job type: Contract | Posted: 02/04/2025